Please browse through our frequently asked questions to find answers to any of your questions relating to our website.

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 Frequently Asked QuestionCategory
16How is the jewellery packaged?Multiple
17How long will my order take to arrive?Shipping
18I forgot my password.My Account
19I have a question on my charges.Pricing and Billing
20I need a copy of my receipt/invoice.Pricing and Billing
21My order never arrived.Order Status
22Privacy PolicyGuarantees
24What are my payment choices?Shipping
25What if I need to return a purchase?Buyer's Guide
26What is 'Buy Now'?No Category
27What is the shipping cost on my items?Multiple
28What Postcodes can receive Platinum overnight express delivery?No Category
29When will my backorder arrive?Order Status
30When will my credit card be charged?Pricing and Billing